Pawn AI Support Center

Get help with Pawn AI, find answers to common questions, and contact our support team

Email Support

Get help via email within 24 hours

support@pawnai.app
Report a Bug

Found an issue? Let us know

bugs@pawnai.app
Feature Request

Suggest new features

feedback@pawnai.app

Frequently Asked Questions

Find quick answers to common questions about Pawn AI

Troubleshooting

App Issues

App crashes or freezes

Try force-closing and reopening the app. If the issue persists, restart your device or reinstall the app.

Slow scanning

Ensure you have a stable internet connection. Close other apps to free up memory.

Login problems

Make sure you're using the same Apple ID you used to create your account.

Scanning Tips

Better scan results

Use good lighting, keep the camera steady, and ensure the item fills most of the frame.

Camera permissions

Go to Settings > Privacy > Camera and make sure Pawn AI has permission.

Blurry images

Clean your camera lens and tap to focus before taking the scan.

Still Need Help?

Can't find what you're looking for? Contact our support team directly.

Contact Support

Email Support

Send us an email and we'll get back to you within 24 hours.

Email Support Team

When contacting support, please include:

  • Your device model and iOS version
  • Pawn AI app version (found in Settings)
  • Detailed description of the issue
  • Screenshots if applicable
  • Steps to reproduce the problem

Response Times

• General inquiries: Within 24 hours
• Technical issues: Within 12 hours
• Premium users: Priority support within 6 hours